Analytical SaaS for Customer Services
AgentBalance helps you understand your employees and customers:
• Test job applicants and hire the right employees
• Test your employees and observe trends in their data
• Measure employee satisfaction, relationships, and engagement
• Provide better customer services and more
Agent Balance s.r.o.
June 2016 - July 2017
The average yearly employee turnover in call centers ranges from 20% to 60%. It is often the greatest challenge customer services providers have to deal with. Yet, most customer services providers don’t have any reliable set of data that would reveal the root causes of why their employees leave. Without understanding why employees leave their jobs that often, team leaders don’t have many options how to decrease the turnover rate.